Customer care
Read the customer conversation alongside its matched order and the reviewed company policy. Prepare a private reply, show what supports it and keep the reviewer's corrections.
Try the example
Can we answer this customer with the facts in front of us?
| Example case | Evidence | Draft | Next step |
|---|---|---|---|
| Case A | Order and policy matched | Ready for review | Person checks reply |
| Case B | Conversation changed | Needs recheck | Read new message |
| Case C | Attachment unavailable | Evidence incomplete | Ask reviewer |
Result
A private reply draft with source checks and a review queue.
What needs a person
The support team reviews and sends. A draft cannot authorise a refund, promise delivery or resolve the case on its own.
Company notes
The conversation, the company's reviewed policy, writing guidance and the order linked to this case.
AI agent
Read the permitted conversation, matched order and policy, then prepare a private reply with missing evidence flagged.
Customer care AI agent
Connected tools
Permitted conversation history, matched order, reviewed policy and available parcel events
Build notes
The workspace supports private drafts and supervised review across the connected support sources. Conversation and policy versions are checked so an older reply is not silently reused. Feedback does not automatically change policy or grant sending authority.
The documentation shares the method, not the private application's source code.
Read the build notes ↗What we checked
Reviewed
Functionality tested
The deployed service and live draft report were checked. Private proposals exist. The new human-feedback flow has no verified review baseline yet, and attachment coverage remains incomplete.
Where it stops
Private drafting and evidence review. No autonomous customer sending, complete channel coverage, measured time savings or demonstrated learning improvement.
Evidence remains private.